FAQ

Q: Does Tri-State Trains attend train shows?

Yes, we do!  Every year, we attend the York Train Meet in April and October and the Allentown Train Meet in February and November.  At York, we are located in the Orange Hall in Both JJ10 next to the LCCA and Gryzboski's.

 

Q: Does Tri-State Trains accept returns?

A return will be accepted within 14 days of the original purchase date, as long as the item is in its original, new condition.  For example, if the item was factory sealed and the seal is broken, then we will not accept the return as the item has diminished in value. Additionally, all returns may be subject to a restocking fee, as solely determined by us, and the buyer will be responsible for the return shipping costs.

We will not accept a return under any circumstances. All of our used items are fully tested before being listed for sale, and we do our best to take detailed photographs and write accurate, thorough descriptions. Thank you for your understanding on this matter.

 

Q: What carrier does Tri-State Trains utilize for shipping?

We utilize all three major carriers - USPS, UPS and FedEx - depending upon the size, weight, and destination in an effort to keep shipping costs as low as we can.  Generally, for orders under 4 pounds, we utilize USPS.  For large items and over long distances, we generally utilize UPS or FedEx. If you want your order to be shipped with a specific carrier, please email us before or shortly after placing the order, and we will do our best to accommodate your request.

 

Q: What is the typical handling time?

We strive to ship within one business day of receiving your order.  Your item(s) will ship from our facility in Harrisburg, PA.